Shipping policy

Shipping Policy

1. Shipping Rates:

  • Standard Shipping: A flat rate of $10 per order.

2. Processing Time:

  • Orders are processed within 5 business days. Processing time does not include weekends or holidays.

3. Delivery Times:

  • Standard Shipping: Delivery typically takes 2-5 business days after processing, depending on the distance from our warehouse.

4. Shipping Restrictions:

  • We currently only ship to addresses within the United States.

5. Order Tracking:

  • Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor the delivery status of your package.
  • If you have not received tracking information or encounter issues with tracking, please contact us at info@loteriafamilia.com

6. Lost or Damaged Packages:

  • If your package is lost or damaged during transit, please contact us at info@loteriafamilia.com within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and determine the best course of action.

7. Shipping Address Accuracy:

  • Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

8. Contact Us:

  • If you have any questions about our shipping policy or need assistance with your order, please contact us at info@loteriafamilia.com

Thank you for shopping with us!