Refund policy

Refund Policy

Thank you for shopping with us! We take pride in offering high-quality traditional Mexican games. Please review our refund policy below:

1. Refunds and Exchanges:

• We do not offer refunds or exchanges for products unless they are damaged upon receipt.
• If you receive a damaged product, please contact us immediately with clear photos of the damage and the original packaging.

2. Reporting Issues:

• To report a damaged item, email us at info@loteriafamilia.com with your order number, a description of the issue, and photographic evidence of the damage within 7 of receiving your order.
• Our team will review the information and get back to you as soon as possible with instructions for returning the damaged product and arranging a replacement or store credit.

3. Contact Us:

• If you have any questions or concerns about your order, please do not hesitate to reach out to us. We are here to assist you and ensure you are satisfied with your purchase.

Thank you for your understanding and cooperation.